Frequently Asked Questions

  We've divided frequently asked questions into four categories:
Introduction / Sign–up Questions
Login and Password Questions
User Support Questions
Quest–specific Questions



Introduction/Sign–up Questions



What is FormFox?

FormFox is a web based collection tool that will allow a collection to be performed for any participating laboratory and any specimen type. It is an online application that can be accessed through any internet browser. There is no software to download!

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How much does it cost to use FormFox?

If you already have the necessary equipment (computer, printer, signature pad, internet), there are no costs associated with using FormFox for electronic CCF. If you don't have the necessary equipment, it is your responsibility to furnish it. Other FormFox services, such as reporting of results for alcohol tests, instant drug tests and physical exams can be included in a subscription for a small monthly fee.

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Who can use FormFox?

Any collection site or clinic with the necessary equipment is eligible and can get signed up by contacting a FormFox representative. The phone number is (877) 376-3691 and the email address is support@formfox.com.

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Can an employer, laboratory or TPA use FormFox to pre–order test events?

Yes, event orders for all FormFox services can be submitted through the FormFoxOrder.com. Users can register at the site free of charge, and begin placing orders immediately. FormFox also offers a web service intergration for those who already have or wish to develop their own ordering interface, and push the orders to FormFox. Contact a FormFox representative for more information and documentation about the web service integration.

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How do I sign up for FormFox?

Contact a FormFox representative at (877) 376-3691 or email to support@formfox.com and ask to be signed up.

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What equipment will a collection site need to begin using FormFox?

FormFox sites will need a computer, internet access, printer, e-pad signature capture device, and a barcode reader (recommended but not required). FormFox also supports the use of an iPad tablet, which offers the benefit of built in signature capture and barcode scanning features. Collection sites are responsible for obtaining their own equipment.
For a list of recommended equipment and links to purchase items online, , please visit "FormFox MarketPlace".

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How can I review or receive training forFormFox?

The FormFox team offers training classes several days each week at no charge... Contact a FormFox representative today to get the current training schedule or register for a course,by calling (877) 376-3691 or emailing support@formfox.com.

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If I have the necessary equipment and have attended a training course...what's next?

The final steps to become an active FormFom site are to ensure that your site setup is complete , including the services offered at your location. Each collector or examiner must have login credentials, and have completed the practice tests. The FormFox team will ship your first set of FormFox label stock, which includes seals for urine bottles, blood and oral fluid tubes, and hair sample envelopes.

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How will I benefit from using FormFox?

Less paperwork, fewer headaches! Check out our full list of features and benefits to using FormFox.

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Can FormFox be used for Federal & Non-Federal collections?

FormFox has been generating non-federal eCCFs since its launch in 2007, with millions of non-federal collection events conducted each year. The US Dept. of Transporation is very close to publishing a new rule allowing the federal CCF to be generated electronically. Until then, FormFox does support the printing of the multipart carbonless federal form, but it requires the use of a dot-matrix printer.

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What state specifc CCF forms does FormFox support?

FormFox currently support the Florida Drug Free Workplace (HRS) forms, and is adding additional state specific forms to the menu. To learn more simply email your questions to support@formfox.com.

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What types of specimen collections are currently supported in FormFox?

Hair, blood, oral fluid and urine collections are supported in FormFox either in single instances or as multiple specimen collections. POCT/instant testing ,breath alcohol testing, and DOT physical exams are also supported in FormFox

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Where is the FormFox data stored?

The FormFox data is stored in our secure X-helion Data Center at the Compliance Information Systems (CIS) facility in Salt Lake City, UT. CIS is the leading provider of software solutions for the employee screening industry.. The X-helion data center is a SSAE 16 (Type II) certified facility.

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Which laboratories does FormFox partner with?

FormFox is an open system, and encourages all laboratories to become a FormFox laboratory partner. The list of lab partners is always growing. For the current FormFox laboratories Click here to download the PDF of our lab network.

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Login and Password Questions


How do I login to FormFox?

New users must must have been assigned a login name and a temporary password. It is also highly recommended that you allow pop-ups for the FormFox site in your browser. After submitting your username and password in the FormFox.com login section, you will be prompted to create a new password. Your site administrator has access the user setup, and can reset your password, if necessary.

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How do I reset a password?

Users will have their passwords locked after five unsuccessful login attempts. If this has occurred, or if the user has simply forgotten their password, the site administrator or FormFox support can reset it.. Site administrators can select the System tab, and then User Setup, to access the password reset functionality for a particular user.

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How often does FormFox prompt you to change your password?

Every 90 days.

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Are there requirements for my login name and password?

A login name must be at least eight characters, and can be a combination of letters and/or numbers, but does not require a combination of the two. The password must also be at least eight characters, and include both alpha and numeric valuesmust have at least one numeric value.

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If a collector is terminated, how does the administrator ensure that the collector can no longer access FormFox?

Users that no longer work at a FormFox clinic or collection site should be set to inactive. The site administrator can make this change by choosing the System tab, and then selecting User Setup.

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User Support Questions


How do I start a collection in FormFox?

There are several ways to start a collection in FormFox, but the key to an eCCF collection in FormFox is the laboratory account number. The laboratory account number is used by FormFox to retrieve the associated employer, MRO and test profile data for the account. If the collector knows the lab account or if there is a paper CCF available, which has the lab account, the collector can begin the process by entering the lab account. Some FormFox sites keep a list of the most common accounts for which they collect samples and send to the lab. The Account Book in FormFox also allows sites to setup accounts, and collectors can also begin a collection by choosing the account from the Account Book. The most common method now used within FormFox to start a collection is using an Authorization Number for an event that has been pre-ordered.

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How do I start a FormFox collection using the 'authorization barcode' option?

The authorization barcode is generated when a test event is "pre-registered" in FormFox, meaning an order was placed. If the donor arrives at the collection site with an authorization form, the the collector can enter the authorization number from the form, or scan the associated bar code, under the "Authorizatin Barcode" option. This action will retrieve the ordered test event with FormFox and allow the collector to complete the event.The donor will come in with a pre–authorized barcode that the collector will enter rather than starting with the manual chain. The collector retrieves the pre-order, verifies the information is correct and performs the collection. The collector also has the options to start a collection with an account number only or by converting a manual CCF. The collector will use the manual CCF that the donor arrives with and enter the account and specimen ID that is listed on the CCF in order to start the collection.

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If I have a paper CCF, can I convert that into an eCCF?

Yes, the paper CCF holds the laboratory account number, so the collector can either scan the barcode or enter the lab account number into FromFox to start the collection process.

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If the donor does not bring and Authorization Form or paper CCF with them,how should I proceed?

Since the key to starting a lab based collection in FormFox is the laboratory account number, check to see is there is a list of customer lab accounts at your clinic/collection site, or check to see if your site has setup customers in the FormFox Account Book. You could also call the customer to obtain the laboratory account number or find out if the test event may have been pre-ordered. Without the laboratory account number, FormFox will not be able to produce a proper eCCF.

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Collector selects "Print CCF" and nothing happens.

Check to ensure that Adobe Reader is installed on any computer trying to run FormFox. There could also be multiple toolbars running with pop up blockers. Contact technical support at (877) 376–3691.

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What if the Chain of Custody prints off in strange symbols and characters?

If the Adobe Reader is still open, make another attempt to print the CCF. If the Adobe Reader has already been closed, you may re-print the CCF in Step 5 of the collection wizard. If the collector has already completed the test, it is important not to send the CCF to the lab if it has printed incorrectly. The collector should beign a new collection in FormFox, using a new set of labels to seal the sample bottle.

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Collector attempts to print CCF and their printer stops working.

If for any reason the collector loses printing capability, the collector will have to manually fill out a CCF, either using their emergency FormFox stock, or using paper forms on hand that were sent by the lab.

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How does the MRO or Employer get a copy of the CCF?

Users can print a copy of the CCF at any time in FormFox, and provide a copy to the donor, employer or MRO. FormFox also provides an option to auto-distribute a CCF via email or fax to any recipient, as part of the premum subscription package.

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I made an error after Step 1 in FormFox and I don't think I can complete the test.

The collector can log out and log back in and should be alerted that a test is in process. FormFox will ask if they want to continue with the test or delete the test. Choose delete.

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When the collector prints the CCF in the adobe viewer, half the chain is missing.

Is the collection being done for a Federal or Florida Drug Free Workplace (HRS) account? If the collection is a Federal or Florida Drug Free Workplace test, the site must have a dot matrix printer in order to print. They cannot print a Federal or HRS form on the one–part FormFox chain as this will be a fatal flaw/affidavit at the lab.

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Document ID vs Form ID, what is the difference?

The FormFox chains are sent out with a unique document ID that can be forensically linked to the specimen ID after printing. When FormFox prints the CCF, it will print out "Document ID" above this unique barcode number. In Step 5 of FormFox, instruction 3 asks to scan the form ID. The form ID is the document ID and FormFox will be changed to say this soon.

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How do I re–order forms?

Contact FormFox support at (877) 376–3691.

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How do I retrieve a test that was deleted?

First, check the Completed event section in FormFox, which includes all tests completed over the previous seven days.. Additionally, users can use the search function in the navigation menu. This will allow you to search for a test event by sample ID, donor ID, account, location, collected date, billed date or scheduled date.

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Why are the labels smearing on the FormFox chains?

If you are not using a laser printer, the labels will smear. FormFox chains can only be printed with a laser printer because of the smooth label stock used.
 

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Quest Diagnostic Specific Questions


What is a Quest CSO & CSM and how do they apply to FormFox?

A CSO is a client specific option, which prompts the collector to enter the CSO information during the collection process. A CSM is a client specific message which will instruct the collector with an account–specific message.

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The company code or CSL is supposed to print in company information but instead the master account information is printing.

Either manually perform the collection or cross off the incorrect info on the FormFox chain and fill in the correct info. Once the test is completed, contact FormFox support at (877) 376–3691.

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Collector chose incorrect CSL. How can they change it?

Collector must delete the information in that field, and then select it from the CSL list again.

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What if the collector doesn't know the CSL or CSO info?

The collector can enter NP for "Not Provided" or contact the employer to find out what should be entered.

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How does an administrator add new CSL's to a house account?

New CSLs can only be added by contacting Quest Diagnostics at clientchanges.es@questdiagnostics.com.

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How do the MRO and employer get copies of the CCF from Quest?

Every MRO and employer should be set up to receive auto–faxes of the lab copy of the CCF. If the MRO or employer is not set up, they need to contact Quest by calling (800) 877–7484.

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Company
Address: 1414 S Main St.
Salt Lake City, UT 84115
Phone: (800) 647-9070

Support
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